Shipping Policy

 

At Ammara Jewels, we prioritize the safe and timely delivery of your jewelry. Our shipping policy is designed to ensure that your order reaches you in perfect condition and within the expected timeframe.

1. Order Processing

All orders are processed within 1–3 business days, excluding weekends and holidays. Once your order is placed, you will receive an email confirmation, followed by another email with tracking details once your package has shipped. Please note that during high-demand periods or special launches, processing times may be slightly extended, but we will keep you informed throughout the process.

2. Shipping Rates & Delivery Times

We offer both nationwide and international shipping options to accommodate our customers' needs.

Domestic (within the United Arab Emirates):

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

International Shipping:

  • Standard International: 7–14 business days (depending on destination)

Shipping times are estimates and may vary due to customs or courier delays.

3. Shipping Charges

  • Shipping fees are calculated at checkout based on your location and the selected service.
  • Free shipping is available on orders over $50.

4. Order Tracking

Once your order has shipped, you will receive a tracking link via email or SMS. You can track your shipment directly through the courier’s website or our “Track My Order” page.

5. Customs, Duties & Taxes

For international orders, customs fees or import taxes may apply depending on your country’s regulations. Ammara Jewels is not responsible for these charges; they are the buyer’s responsibility.

6. Delays & Lost Packages

While we strive to ensure timely delivery, external factors such as weather, customs, or courier delays may affect delivery times. If your package is delayed or lost, please contact us immediately for assistance.

7. Packaging

Every order is carefully packaged in our signature Ammara Jewels gift box, making it perfect for gifting or safekeeping.

8. Questions

If you have any questions regarding your order or our shipping process, please feel free to contact us at gem@ammarajewels.com.